Returns
Returns Policy
30-Day Returns
Your satisfaction is our top priority. At AG & CO Jewellery, we stand behind our craftsmanship and offer a hassle-free return policy with complete peace of mind.
Our Risk-Free Return Policy
We want you to absolutely love your jewellery. If it’s not quite right, you have 90 days to return it—completely free return shipping, no questions asked.
100% Money-Back Guarantee
We take great pride in the quality of our jewellery & we stand behind the quality of our craftsmanship. If your piece has a fault & doesn’t meet expectations, our 100% money-back guarantee has you covered—no restocking fees, no hidden charges, just peace of mind.
Please note: This guarantee excludes some loose stones & some custom orders
Eligibility for Returns
- To ensure a smooth return process, please note the following conditions:
• Stock Designs: Full Refund or Exchange within 90 days if unworn and returned in original condition with certificates.
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• Custom Orders: Exchange, Modification, Gift Card or Store credit Includes bespoke customised designs, or modified pieces.(Additional costs may apply for design changes)
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• Loose Stones: Refunds or exchanges may incur a restocking fee, Some stones are non-returnable—please check with us regarding your specific selection.
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• Timeframe: Returns must be initiated within 30 days of receiving your order.
• Condition: The jewellery must be unworn, undamaged, and in its original packaging including any accompanying certificates or reports
.• Original Documentation: Include your receipt or proof of purchase
Exchanges & Store Credit
Prefer something else? You’re welcome to exchange your piece or receive a store credit or gift card, valid for 3 years and redeemable on any item.
How to Process a Return
We’ve made returning your jewellery simple and stress-free:
1. Contact Us: Reach out to our team to initiate your return.
2. Receive Your Return Label: We’ll send you a complimentary, fully insured shipping label.
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3. Package Securely: Pack your item & ensure safe packaging for a damage-free return.
- 4. Courier Pick up: A courier will collect your returndirectly from your address at a day and time that suits you best.
- 5. Return processed: Once inspected, your return will be processed within 5-7 business days.
Shop with Confidence
Your happiness is our promise. With our 90-day return policy and money-back guarantee, you can shop at AG & CO Jewellery with complete confidence.
book a consultation
In Person Showroom, Phone & Online consultations available with our expert gemologists
contact us
📞 Phone: (03) 7036 8889
✉️ Email: Contact@agcojewellery.com
Main Showroom: Chadstone - The Fashion Capital (By Appointment Only)
VIC Locations: Chadstone, Melbourne CBD, Moonee Ponds, Clayton, Richmond, Eastland, Caribbean Park
QLD Locations: Brisbane CBD, Gold Coast (Subject to availability)
Easy Returns for a Better Shopping Experience
Our returns policy is designed to make shopping feel simple, safe, and stress-free. If a product does not meet your expectations, we want to help you return it with as little trouble as possible. We understand that sometimes an item may not be the right fit, size, style, or color, and that is why we provide a clear process for eligible returns. By following the steps in our policy, you can request a return within the allowed timeframe and receive support from our team. Our goal is to keep the process fast, fair, and easy to understand for every customer.
Eligibility, Condition, and Return Timeframes
To qualify under our returns policy, items must meet certain requirements. Products should usually be unused, undamaged, and returned in their original packaging when possible. Some items may also need proof of purchase or order details to complete the return request. Certain products, such as personalized items, final sale goods, or items marked as non-returnable, may not be eligible. We also ask customers to start the return process within the stated return period, which helps us review requests quickly and efficiently. Clear eligibility rules protect both the customer and the business, making the process smooth and transparent.
How to Start a Return Request
Starting a return is simple and can usually be done in just a few steps. First, review the item and make sure it meets the conditions in our returns policy. Next, contact our support team or use the return instructions provided with your order. You may need to share your order number, the reason for the return, and photos if the item arrived damaged or incorrect. Once your request is approved, you will receive the next steps for shipping the item back. We recommend using a trackable shipping method so you can monitor the parcel until it reaches us safely.
Refunds, Processing, and Customer Support
After we receive and inspect your return, we will begin the refund process if the item meets the policy requirements. Refunds are usually issued back to the original payment method, and processing times may vary depending on your bank or card provider. If a return does not qualify for a refund, we will let you know the reason clearly. Our customer support team is available to answer questions about return status, approval, or refund timing. We want every customer to feel informed throughout the process, and our returns policy is built to provide dependable support from start to finish.