90-Day Returns & 100% Money-Back Guarantee

Your satisfaction is our top priority. At AG & CO Jewellery, we stand behind our craftsmanship and offer a hassle-free 90-day return policy with a 100% money-back guarantee.

Our Risk-Free Return Policy

We want you to love your jewellery. If you’re not completely satisfied with your purchase, you have 90 days to return it for a full refund—no questions asked.

Eligibility for Returns

To ensure a smooth return process, please note the following conditions:

• • Timeframe: Returns must be initiated within 90 days of receiving your order.
• • Condition: The jewellery must be unworn, undamaged, and in its original packaging.
• • Custom Pieces: Bespoke or engraved items may not be eligible for a full refund.
• • Original Documentation: Include your receipt or proof of purchase.

How to Process a Return

We’ve made returning your jewellery simple and stress-free:

• 1. Contact Us: Reach out to our team to initiate your return.
• 2. Receive Your Return Label: We’ll provide a prepaid, fully insured shipping label.
• 3. Securely Package Your Jewellery: Ensure safe packaging for a damage-free return.
• 4. Receive Your Refund: Once inspected, your refund will be processed within 5-7 business days.

100% Money-Back Guarantee

We stand by the quality of our jewellery. If your piece does not meet your expectations, we’ll refund 100% of your purchase price. No restocking fees, no hidden charges—just complete peace of mind.

Exchanges & Store Credit

If you prefer, you can exchange your jewellery for another piece or receive store credit for future purchases.

Shop with Confidence

Your happiness is our promise. With our 90-day return policy and money-back guarantee, you can shop at AG & CO Jewellery with complete confidence.

📞 Contact Us: (03) 7036 8889

📍 Chadstone - The Fashion Capital (By Appointment Only)