90-DAY RETURNS & 100% MONEY-BACK GUARANTEE
90-Day Returns & 100% Money-Back Guarantee
Your satisfaction is our top priority. At AG & CO Jewellery, we stand behind our craftsmanship and offer a hassle-free return policy with complete peace of mind.
Our Risk-Free Return Policy
We want you to absolutely love your jewellery. If it’s not quite right, you have 90 days to return it—completely free return shipping, no questions asked.
100% Money-Back Guarantee
We take great pride in the quality of our jewellery & we stand behind the quality of our craftsmanship. If your piece has a fault & doesn’t meet expectations, our 100% money-back guarantee has you covered—no restocking fees, no hidden charges, just peace of mind.
Please note: This guarantee excludes some loose stones.
Eligibility for Returns
- To ensure a smooth return process, please note the following conditions:
• Stock Designs: Full Refund or Exchange within 90 days if unworn and returned in original condition with certificates.
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• Custom Orders: Exchange, Modification, Gift Card or Store credit Includes bespoke customised designs, or modified pieces.
(Additional costs may apply for design changes)
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• Loose Stones: Refunds or exchanges may incur a restocking fee, Some stones are non-returnable—please check with us regarding your specific selection.
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• Timeframe: Returns must be initiated within 90 days of receiving your order.
• Condition: The jewellery must be unworn, undamaged, and in its original packaging including any accompanying certificates or reports
.• Original Documentation: Include your receipt or proof of purchase
Exchanges & Store Credit
Prefer something else? You’re welcome to exchange your piece or receive a store credit or gift card, valid for 3 years and redeemable on any item.
How to Process a Return
We’ve made returning your jewellery simple and stress-free:
1. Contact Us: Reach out to our team to initiate your return.
2. Receive Your Return Label: We’ll send you a complimentary, fully insured shipping label.
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3. Package Securely: Pack your item & ensure safe packaging for a damage-free return.
- 4. Courier Pick up: A courier will collect your return directly from your address at a day and time that suits you best.
- 5. Return processed: Once inspected, your return will be processed within 5-7 business days.
Shop with Confidence
Your happiness is our promise. With our 90-day return policy and money-back guarantee, you can shop at AG & CO Jewellery with complete confidence.
book a consultation
In Person Showroom, Phone & Online consultations available with our expert gemologists
contact us
📞 Phone: (03) 7036 8889
✉️ Email: Contact@agcojewellery.com
Main Showroom: Chadstone - The Fashion Capital (By Appointment Only)
VIC Locations: Chadstone, Melbourne CBD, Moonee Ponds, Clayton, Richmond, Eastland, Caribbean Park
QLD Locations: Brisbane CBD, Gold Coast (Subject to availability)